For a Distributor to obtain a refund for returned Product, the Distributor must do the following:
- Obtain a Returned Merchandise Authorization (RMA) number, which is provided by COSEVA® to track the return
of Product and is valid for thirty (30) days;
- be able to provide verification of the original orders, receipts, or proofs of purchase; and
- ship the Product, prepaid, to COSEVA® in a protective container or carton. The Distributor’s return address
and RMA number should be printed clearly on the outside of the package.
All Product returns must be made within ninety (90) days of purchase. COSEVA® will refund 90% of the net cost (plus applicable tax). Any bonuses or Commissions paid to the Distributor’s Upline on the Product Volume being returned will be debited from the respective Upline Distributor’s account or withheld from present or future Commission payments.
Returned Product must be unopened, unaltered, resalable and unexpired as determined by COSEVA® and must include current labels and intact seals.
All shipping or courier costs for the return of Product will be borne solely by the Distributor. Any damage or loss that occurs to returned Product during shipping will be the responsibility of the Distributor. Should the Product arrive at COSEVA® damaged (thereby rendering it non-resalable), COSEVA® will reject the shipment. It is recommended that a reliable, traceable courier service be used for shipping. Partial case returns will not be accepted or refunded.
Product sent to COSEVA® without prior authorization (RMA) will not qualify for a refund and will be returned to the Distributor at the Distributor’s expense.
A Customer may return Product to the Distributor who is then responsible for issuing a refund to the Customer. Customers who order directly from COSEVA® will need to obtain an order number from COSEVA® and return the Product following the return procedures outlined above.
Extension of the refund policy as required by applicable law, or instances in which Distributor misconduct, misrepresentation, or other extenuating circumstances necessitates a refund in excess of the stated refund policy, will be considered on a case-by-case basis. Previously given Commissions or Ranks may be reversed when the circumstances necessitate.
Acceptable refund alternatives include, but are not limited to, the following: COSEVA® credit, bank check, bank transfer, or credit card charge back. The actual form of refund will be based upon local payment procedures and the original form of payment.
Customized Print on Demand items are not returnable or refundable unless COSEVA® makes an error in printing, in which case the return must be made within thirty (30) days. Print on Demand orders with errors made by Distributors cannot be returned.
Initial Purchase Guarantee
All Distributors have thirty (30) days to return the Initial Order purchase under COSEVA’s 100% satisfaction guarantee. COSEVA® will refund the net purchase price and applicable tax amount less shipping charges.
Initial Orders of two (2) units or less do not need to be returned to COSEVA®. All Product in excess of two (2) units must be returned in resalable condition to COSEVA® in order to receive the refund.
A 100% refund will be given on all returned units included in the Initial Order. In order to receive this refund, the Distributor must contact COSEVA® within thirty (30) days of receiving the Initial Order to inform COSEVA® of the return.
Returned Product must be sent through a form of delivery that can be traced (e.g., UPS) and must be received within seven (7) days of contacting COSEVA®.
Upon receipt, the return will be noted, and a refund will be issued to the Distributor within thirty (30) days. Any additional orders made within thirty (30) days of the Date of Sign-up will be subject to all standard return Policies.
This Initial Order guarantee also applies to Customers who purchase Product directly from COSEVA®.
Estimated shipping delivery time: 5 to 8 business days.
Packages to Alaska or Hawaii will take additional transit time.Your order will be sent out on average within 2 business days of ordering.
If your order didn’t end up arriving, be sure to let us know!
First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost.
If the shipping address was correct, get in touch with us at firstname.lastname@example.org
Important Note: pandemics, economic conditions and trade relations have an impact on the speed of delivery of orders. You may track your orders using the tracking numbers provided in your Coseva back office.
Coseva is a company based in the United States and does business in the United States. Coseva appreciates that there are many outside of the United States who desire to access its products, but Coseva products are not registered outside of the United States at this time.
For those outside of the United States Coseva does not have the ability to calculate the costs, fees, taxes or customs charges prior to having an order delivered to the company contracted to perform shipping. The consequence is that orders outside of the United States may be subject to additional costs, fees, taxes or customs charges beyond those charged by Coseva.
Coseva has no control over those additional fees. The shipper inside of the country may collect those fees as part of the delivery to the customer.